Shipping Policy

Shipping & Return Policy

At PepEurope LTD, we prioritize our customers' convenience by offering a clear shipping and return policy. Below are the details regarding these policies:

Shipping Policy

1. Order Processing Time:
   • Orders placed and paid for before 12:00 PM PST will be processed and shipped the same day.
   • Orders placed after 12:00 PM PST will be processed and shipped the next business day.
2. Shipping Methods:
   • We offer standard and express shipping, depending on the location and size of the order. Please select the appropriate shipping method during checkout.
3. Shipping Costs:
   • The shipping cost is calculated based on the delivery address and the size of the order. Shipping costs will be displayed before finalizing the purchase.
4. Delivery Time:
   • The delivery time depends on the selected shipping method and the destination country. The exact delivery time will be provided during the checkout process.
5. International Shipping:
   • We ship to selected countries outside of the United Kingdom. International shipping costs and delivery times will be calculated during the order process.
6. Order Tracking:
   • Once your order has been shipped, you will receive an email with a tracking number so you can monitor the status of your shipment.
7. Shipping Restrictions:
   • We do not ship products to certain countries due to local regulations. In such cases, we will contact you before processing your order.
8. Packaging:
   • All orders are carefully packaged to ensure that products arrive in perfect condition. If you receive a damaged or incorrect product, please contact our customer service immediately.

Return Policy

1. Right to Return:
   • If you are not satisfied with the purchased products, you can return them within 14 business days from the date of receipt of the order.
   • Products must be in their original, unopened condition and in the original packaging.
2. Return Procedure:
   • To initiate a return, please contact our customer service team by sending an email to: sales@pepeurope.net. Provide your order number and the reason for the return.
   • Return shipping costs are to be borne by the customer unless the product is damaged or defective.
3. Refunds:
   • Upon receiving the returned product and verifying its condition, we will issue a refund to the original payment method within 7 business days.
   • Please note that shipping costs are non-refundable unless the product is defective or not as ordered.
4. Non-Returnable Products:
   • For hygiene and safety reasons, we do not accept returns of products that have been opened or used (e.g., food, dietary supplements, etc.).

Contact Regarding Returns and Shipping

If you have any questions regarding our return or shipping policy, please contact us:

• Email: sales@pepeurope.net
• Telegram: Available 24/7 for support

Your satisfaction is important to us, and we strive to provide the best service and shopping experience at PepEurope LTD.